YOUR ORDER CONFIRMATION
All orders done through the website will confirmed by email, please ensure the email address that you supply is valid and that you have access to it.
DELIVERY CHARGES and INFORMATION
Delivery charges for UK delivery is £9.95, with the minimum order value being £35 + delivery.
We cannot accept orders for BFPO addresses, and only deliver to Mainland UK, if you wish to order outwith our standard UK delivery please call or email us.
Be aware that our products are perishable and should be kept refrigerated.
We will endeavour to deliver our goods as requested however due to adverse weather conditions or circumstances out of our control we may be unable to do so. We will undertake to deliver at the next available opportunity and our liability is limited to this.
Payment is taken when the order has been processed.
Whilst Marrbury Smokehouse makes every endeavour to fullfill your order ,will not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
Marrbury Smokehouse uses Elavon to process any payment information using 256 bit encryption, Marrbury Smokehouse do not have any access to this information.
We are committed to protecting your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection Act. We collect information about you for the following reasons .
We need your contact details to process your order. By creating an account you agree to allow us to use your details to send you newsletters and information on any promotions we have.
The type of information that we will collect about you includes your name, address, telephone number and email address. We do not collect any financial information about your except order value.
The information we hold will be accurate and up-to-date. If you wish to see what information we have stored on you please contact us by email with your request, if it is found that information is incorrect that we have stored we will change it for you.
We do not give out details to any third party, unless requested to by the authorities for legal reasons.
OUR COPYRIGHT POLICY
All material on this web site is the property of Marrbury Smokehouse. These materials are protected by copyright and other intellectual property laws. Information received through this website may be displayed, reformatted and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of the owner, with the following exception only: You may make single copies of the materials available through this website, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent. You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us, our contact information is available on our contact us page.
None of the above terms affect your statutory rights as a consumer.
RETURNS AND NON DELIVERY
Occasionally some packages can be delayed or even undelivered by the courier. Please contact us by 6pm on the day the order due if it hasnt arrived . Marrbury cannot be held responsible for parcels which are undelivered or mis-routed due to incomplete or incorrect addresses given by the customer. Because your order is a food stuff and perishable we do not accept returns if any wrong items have been ordered.
On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value, we will always inform of the replacement item before we send out your order.
Please be aware that photographs of our products are for illustration purposes and the products you receive will be as described in the product description, not necessarily as the image depicts.